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Application Analyst - Technical Support

Job Description

We are looking for a self-motivated individual with the ability to sustain a high level of energy and focus.  The primary responsibility for this position is to work with clients to troubleshoot, resolve and document issues related to our software.   The second responsibility for this position is to work with clients during the implementation process to customize, configure and deploy our software.  This position may require domestic and international travel.  All of our team members are customer facing, therefore we require a high level of professional acumen and excellent communication skills.

Desired Skills & Experience
Required Skills

  • Strong knowledge of Microsoft Office
  • Intermediate knowledge of Microsoft Windows 
  • Basic knowledge of standard networking protocols
  • The ability to understand a client’s needs and respond accordingly
  • Strong verbal and written communication skills
  • Ability to learn quickly

Desirable Skills

  • Medical Staff Services experience
  • Enterprise software support experience
  • Knowledge of relational databases

Educational Requirements

  • CPCS and/or CPMSM is desirable but not required

Company Description

ASM is an industry leading, cloud-based software solution used by healthcare organizations to achieve their practitioner credentialing, privileging and performance management goals.  We have over 1,200 customers worldwide; ranging from small community hospitals to large health systems. 

We are a growing software company seeking qualified, energetic and results oriented team members.  Ideal candidates should be people looking for a long term job in a stable company.  You will be involved in cloud computing, software as a service (SaaS), data analytics, compliance and data exchange.

ASM is located in Temecula, California, a city in Southern California that offers a high quality of life with a low cost of living.  Housing prices are much lower than surrounding cities, yet Temecula remains the second safest city in the country with a population over 100,000.  Temecula also offers numerous dining and entertainment options.

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